Delete your FleetDesk Pro account

How to delete your account

You can do this yourself, in the FleetDesk Pro iPhone and Android app or on fleetdeskpro.com. It takes about a minute.

1. Log in to FleetDesk Pro.
2. Open My Account: tap your email at the bottom of the menu, or Account at the top if you are a driver.
3. Scroll to Delete my account, enter your password, type DELETE, and tap Permanently delete my account.

You are signed out right away and shown a confirmation. Deletion cannot be undone.

If you cannot log in, email hello@fleetdeskpro.com from the address on your account and we will confirm and delete it for you.

If you are the account owner

Deleting the owner's account deletes the whole company account:

• your login and password;
• all business records: loads, quotes, invoices, brokers and shippers, drivers and pay settings, trucks, expenses, fuel and IFTA records, payables, settlements, compliance and maintenance records, documents and safety records;
• every file you uploaded (receipts, rate confirmations, bills of lading, proof of delivery), removed from our file storage;
• all of the assistant's data (alerts, drafts, run history), connected ELD and load board settings and saved credentials, and phone notification tokens;
• every team login you added (dispatchers, accountants and drivers), which can no longer log in;
• your subscription: we cancel it with our payment provider so you are not charged again.

Download any exports you need first. We cannot recover anything afterwards.

If you are a dispatcher, accountant or driver

Deleting your own login removes only your login (your email, password, name and phone notification tokens). The company's records, including loads you worked on, stay with the company, which owns them. Where your email or name appeared in the company's activity history, it is replaced with "a former team member". The company owner and the other team members are not affected.

What we keep

• A deletion record with no personal information: a random reference code, the date, whether it was a company or a single login, and counts of what was removed. No email, name or company details.
• Payment records. Our payment provider, Stripe, keeps the billing and tax records of past payments as the law requires. We do not keep your card number.
• Backups. Our database host keeps encrypted backups that expire on a fixed schedule. Deleted data drops out of them within about 3 months and is not restored or used.
• Information we are required by law to keep, if any.

Questions? hello@fleetdeskpro.com. See also the Privacy Policy.