Troubleshooting and FAQ

I can't log in.

Check your email and password. After 8 wrong tries in a row, wait about 15 minutes. If you forgot your password, see Your account and password.

A page in the guide isn't in my menu.

Your menu only shows pages your role can open. Ask the owner if you need access (Team Access).

I see a "Not allowed" page.

Your role can't open that page. Go back, or ask the owner.

Everything's slow or a page looks broken.

Reload the page. If you're on a phone, check your signal. If it keeps happening, email support with what you were doing.

The page says "Email not configured".

Owner, Dispatcher, AccountantSending email from FleetDesk isn't switched on for your account. Download the PDF and send it from your own email, or ask hello@fleetdeskpro.com to turn email on.

AI says it couldn't read my photo.

Owner, Dispatcher, AccountantRetake it flat, in good light, with the whole page in the frame. For multi-page rate cons upload the PDF. You can always type the details in by hand.

I get "You've hit the hourly AI limit".

Owner, Dispatcher, AccountantEach account can make 60 AI requests an hour. Wait a while and try again.

I get "Your free trial has ended".

Owner, Dispatcher, AccountantAI tools need an active trial or subscription. The owner can subscribe on the Billing page at fleetdeskpro.com.

My upload is rejected.

Owner, Dispatcher, Accountant, DriverUse a JPG, PNG, WEBP or PDF up to the size shown on the page (16 MB by default).

An import line was rejected.

Owner, DispatcherThe Preview shows the line number and reason. The most common ones are an unknown driver name or truck code (add them first), a duplicate load code, or text where a number should be.

The IFTA worksheet shows dashes or a warning.

Owner, AccountantA dash means that state has no tax rate yet. Open Tax rates on the worksheet and paste the rates for the quarter. Also check each fuel receipt has a state.

An invoice is still Overdue after I was paid.

Owner, AccountantFleetDesk can't see your bank. Open the invoice list and set its status to Paid. For factored invoices tap Broker paid · reserve released on the Factoring page.

I can't create a settlement.

Owner, AccountantAssign a driver to the load first, then try again.

A driver shows "not matched" on the HOS board.

Owner, DispatcherRename the driver in FleetDesk so it matches the name in your ELD exactly.

The HOS board is out of date.

Owner, DispatcherIt only shows the last sync, not live hours. The owner can open Admin › Integrations and tap Sync HOS now.

The voice assistant can't hear me.

DriverAllow Microphone and Speech Recognition for FleetDesk Pro in your phone's Settings. You can always type your question instead.

I don't get notifications on my phone.

Owner, Dispatcher, Accountant, DriverAllow Notifications for FleetDesk Pro in your phone's Settings, then log out and back in.

The assistant says the worker isn't running.

OwnerScheduled daily checks need FleetDesk's background worker. The Check now button still works. If it stays down, email hello@fleetdeskpro.com.

I get an error about a date.

Dates must look like YYYY-MM-DD, for example 2026-03-31. Go back and check the date boxes.

I don't see my loads (driver).

DriverDispatch hasn't assigned you one yet, or your login isn't linked to your driver record. Tell dispatch.