Your account and password

My Account

Tap your email at the bottom of the menu (or Account at the top if you're a driver) to open My Account. It shows who you're signed in as, your role and what your role can do.

1. Under Change password type your Current password.
2. Type your New password (at least 8 characters) twice.
3. Tap Change password.

Forgot your password or locked out

After 8 wrong tries in a row, log in is paused for about 15 minutes. Wait, then try again. If you forgot your password, email hello@fleetdeskpro.com from the address on your account with the subject Password Reset. You'll get a temporary password. Log in with it and change it right away.

Team members (dispatchers, accountants and drivers) can ask the company owner to use Reset password in Team Access instead.

Delete your account

You can delete your account yourself, on the website or in the phone app. It takes about a minute and it cannot be undone.

1. Open My Account and scroll down to Delete my account.
2. Read the warning. Type your password, then type DELETE in the confirmation box.
3. Tap Permanently delete my account. You are signed out and see a confirmation page.

OwnerIf you are the owner, this deletes the whole company account: all loads, invoices, drivers, trucks, expenses, uploaded files, assistant data and every team login you added. If you pay for FleetDesk Pro, your subscription is cancelled automatically. If we can't cancel it, the confirmation page tells you and gives you a reference to email us. Download any exports you need first.

Dispatcher, Accountant, DriverIf you are a dispatcher, accountant or driver, this deletes only your own login. The company's records stay with the company.

Can't log in? Email hello@fleetdeskpro.com from your account address and we'll delete it for you.

The public page Account deletion page explains what is deleted and what we keep. You can share its address with anyone who asks.